What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Braintree: I can't modify any fields

    Asked by renag on January 31, 2017 at 07:01 AM

    I can't seem to be able access any of the fields to modify them

  • Profile Image
    JotForm Support

    Answered by Rose on January 31, 2017 at 08:06 AM

    In fact, I'm not sure what you are referring. If you mean to change product details within braintree integration, please note that I was able to that as you can see here. I cloned your form  and made these changes on my side. 


    If this is not the issue, could you please provide us some more information. 

    Waiting for your return. 

  • Profile Image

    Answered by renag on January 31, 2017 at 08:45 AM
    can I use it with a different payment gateway?
    Thank you
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    JotForm Support

    Answered by Rose on January 31, 2017 at 08:53 AM

    It is allowed to use only one payment integration per form. If you would like to use another payment integration together with Braintree, It is unfortunately not possible. 

    On the other hand, you can clone your current form and change payment integration on the cloned form. I think it is the only way to collect payment through different payment gateways for the same products. 

    Here is the guide about how to clone a form.


    Hope, these would help you. If not, please do not hesitate to contact us. 

  • Profile Image

    Answered by renag on January 31, 2017 at 09:45 AM
    thank you - I understand that I can't use two separate payment methods -
    I would like to not use braintree at all - is that possible using this
    form? Can I change the gateway?
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    JotForm Support

    Answered by Welvin on January 31, 2017 at 11:12 AM

    You would need to remove Braintree first then drag your next preferred payment gateway in the form. If you are on the version 3 builder, you will be asked if you want to keep your product items. Just please select yes and then drag the new payment field. The items will be automatically added after.

    If you are on the version 4 builder, you won't be asked about keeping the items. The form builder will automatically keep/add it for you.