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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Recipient emails not coming through on a .academy domain address

    Asked by CTCKA on January 31, 2017 at 07:19 AM

    Hi

    We've had your product for many years and have changed our email domain to .academy about 18 months ago. We haven't had any issues with this new domain address up until the last few weeks. We're reasonable heavy users with dozens of forms, but I've had a few users saying they are not getting emails anymore. After testing, I think that it's connected to our email addresses. These are now in the format first.last@ctckingshurst.academy. Testing with a hotmail account in the recipients works, but can't get them to come through with our .academy addresses anymore. As I said, it's all been working fine, up until I think around the 17th January.

    Any help or advice on this would be greatly appreciated as I'm now concerned that none of our form data is being sent to recipients.

    Kind regards, Mark

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    JotForm Support

    Answered by Helen on January 31, 2017 at 08:03 AM

    Hi Mark,

    Thank you for contacting us.

    Your question was duplicated. It is already answered on the other thread.You can follow your answer via this link: 

    https://www.jotform.com/answers/1051539-Recipient-emails-not-coming-through-on-an-academy-domain-address-#1

    If you have any questions or issue, please do not hesitate to contact us.