What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Where are Jot Forms data centres located?

    Asked by Mark Keane on January 31, 2017 at 07:24 AM
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    JotForm Support

    Answered by Helen on January 31, 2017 at 08:10 AM

    Hi Mark,

    Thank you for contacting us.

    JotForm data centers are located in the US and Germany. We have 2 data centers in the US (Texas and Virginia) and 1 data center in Germany.

    Please let us know if you need any further assistance.

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    Answered by markkeane on February 01, 2017 at 06:26 AM

    Hi Helen, 

    Thanks for getting back to me you might let me know which datacentre is my instance on JotForm is using to store my data? 

    Also does JotForm offer any services in the line of actually building the forms? Could I request a form to be built and if so what fee would be associated with that?

     

    Warmest Regards

     

    Mark

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    Answered by markkeane on February 01, 2017 at 06:39 AM

    Hi there, 

    I just found the option to select the Germany datacentre and encryption option so I'm all good on that matter.

     

    Thanks

    Mark

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    JotForm Support

    Answered by amy on February 01, 2017 at 06:54 AM

    Hi Mark,

    As a default option, your data store is in US datacenter. As you mentioned, there is an option for Germany in "Data" tab which locates in "Account" settings. 

    For your other question: We have no paid service for creating a form. However, if you mention about your form for example which features you want etc., we can guide you. 

    If you need further assistance, we'd be glad to help you.

    Kindest Regards.