Multiple times each month applications are not forward to the email that it is designed to forward to.

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    Asked on January 31, 2017 at 07:53 AM

    Every month we have missing applications. (90-95%)  of the applications do forward properly. I have the applications  forward to a spreadsheet which works and to a volunteers email which seems to get the majority of the applications but does miss some.

    Is this a problem for many of your users? Can anything be done to help prevent this?

    This past week I have 4 applications not forward to the designated email.



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    Answered on January 31, 2017 at 08:58 AM

    Hello Christine,

    I checked your email activity history but did not find any failed email deliveries except for one email address which landed in our bounce list:
    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from

    It's most likely that the missing emails you're referring to landed on the spam folder. I recommend to please check the said folder or the junk mail folder for these missing emails.

    Adding your email alert sender address to your address book

    To prevent emails from landing into spam, I recommend to add the sender email address to your address book. You can also setup filters on your email account to compel emails from your forms to land into your inbox and not somewhere else.

    Adding email filters

    If you are using a gmail-based email or if your domain uses google apps, I recommend to follow the steps from this guide in order to force your emails to land to your inbox:

    A similar method can be used on other email accounts. Just check for ways how to setup filters.

    Using email client apps

    If you are using email client applications such as MS Outlook, Eudora, Mozilla Thunderbird, or anything similar, I recommend that you check your email and login via browser, and check your spam folder there. This is because emails that land on the spam folder on your account via the mail host are not downloaded to your email client by default. This gives an impression that you do not get your email since it is stuck on your web mail.

    How to check the status of your email alert deliveries

    You may view your email history in order to validate if the emails were sent or if it actually failed. Please check this guide for the steps to know how: 

    If you have questions, please let us know.