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  • Profile Image

    Can not receive notification emails

    Asked by adrenalinlis3 on January 31, 2017 at 07:54 AM

    About a week ago, all my forms are not received e-mail

    Test forms working fine.

    e-mail to receive letters that are different (gmail, corporate email)

    Please, help! This malfunction of your service?

    Page URL:
    http://xn--c1acdkbz6abj6g.xn--p1ai/

  • Profile Image
    JotForm Support

    Answered by candy on January 31, 2017 at 09:00 AM

    Hello,

    We're sorry for the inconvenience you have.

    I've checked your account history and I have seen that some of the recipients of yours (info@rosstage.ru, info@mwscreens.ru ) are on the bounce list as you can see the screenshots below:

     

    This is the reason your recipients did not receive emails. I've removed your email addresses from our bounce list and your recipients are able to receive emails normally now.

    Moreover, you can check if any email is in our bounce list or not and if the email address is in our bounce list, you can remove it as you can see at the following document link: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

     

    Also, please check related guide for more detailed information about preventing email bouncing related issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

     

    If you need further assistance or if you have any doubt, please do not hesitate to contact us.

    Thank you.