What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Can not receive notification emailsAsked by adrenalinlis3 on January 31, 2017 at 07:54 AM
About a week ago, all my forms are not received e-mail
Test forms working fine.
e-mail to receive letters that are different (gmail, corporate email)
Please, help! This malfunction of your service?
We're sorry for the inconvenience you have.
This is the reason your recipients did not receive emails. I've removed your email addresses from our bounce list and your recipients are able to receive emails normally now.
Moreover, you can check if any email is in our bounce list or not and if the email address is in our bounce list, you can remove it as you can see at the following document link: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Also, please check related guide for more detailed information about preventing email bouncing related issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
If you need further assistance or if you have any doubt, please do not hesitate to contact us.