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    How can 2 people access encrypted forms?

    Asked by jtamboer on January 31, 2017 at 08:32 AM

    My assistant and I need to be able to access encrypted forms in the same account.  I can see the submission data, but she cannot see the data in my account.  She uploaded the encryption key, but the data is still encrypted when she logs in.  Please advise. 

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    JotForm Support

    Answered by BJoanna on January 31, 2017 at 11:08 AM

    Encrypted data can only be decrypted with encryption key. Maybe you did not provided correct key or key was saved in wrong format. 

    Encryption key file should be saved as ordinary text. Please send your assistant key again and tell her to save the field as ordinary text and then to try again.

    More about encrypted forms you can find inside of this guide:


    Let us know if you need further assistance.