What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving submitted Enrollment Form

    Asked by bellyring on January 31, 2017 at 08:59 AM

    I had 2 individuals who completed the Enrollment form today and it does not show on the Submissions tab or in my e-mails.  I've checked my spam folder as well.  

    What do you think went wrong, they both have Acrobat Reader installed on their system.


    Thank you

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    JotForm Support

    Answered by BJoanna on January 31, 2017 at 10:32 AM

    Did your users filled your online form or have you created Fillable PDF form and they have filled and submitted your PDF form? 

    Latest submission of your Enrollment form is from 2017-01-26. 

    Considering that you mentioned that both of your users have Acrobat Reader, I assume that they have submitted Fillable PDF Form. Did they had internet access when they submitted your form? 

    Please note that Fillable PDF form can be filled offline, but you will need to have internet access to submit the form. Without internet connection data can not be sent to our servers.

    JotForm Fillable PDF Creator With All Points


    If you have issues with online form and your form is embedded, please provide us URL of your webpage.  

    Let us know if you need further assistance.