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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Google Mail marking all your emails as spam

    Asked by Tom Steele  on January 31, 2017 at 10:22 AM
    Message details
    Subject:
    New submission: Upload File Form
    Sender:
    noreply@jotform.com
    Recipient:
    One recipient
    Date:
    Jan 30, 2017, 09:23
    Message ID:
    <1b4af25fc0301d211f837775146469e6@localhost.localdomain>
    Message size:
    7.31KB
    Attachments:
    0
    Direction:
    Received
    Status:
    0/1 Delivered
    Recipient details
    newdigital@gwayonline.com
    Jan 30, 2017, 09:23 0.18 seconds
    Bounced
      Jan 30, 2017, 09:23
    Received from an SMTP server with IP address: 209.17.115.109 (Not encrypted)
    250 2.0.0 OK
      Jan 30, 2017, 09:23
    Inserted into Gmail delivery pipeline
      Jan 30, 2017, 09:23
    Bounced
    Your email to group <a target="_blank" href="mailto:NewDigital@gwayonline.com" >NewDigital@gwayonline.com</a> was rejected due to spam classification. To address this issue: * Contact the owner of the group, who can choose to enable message moderation instead of bouncing these emails. * Set up SPF records for your sending domain if you have not done so already. Instructions for both steps can be found here: <a target="_blank" href="https://support.google.com/a/answer/168383" rel="nofollow" >https://support.google.com/a/<wbr>answer/168383</a>.
  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 31, 2017 at 11:39 AM

    Hello Tom,

    Upon checking your email address, I found that it ended up in our bounce list for following reasons:

    Result: 

    NewDigital@gwayonline.com is IN 

     the bounce list 

    Reason(s) : smtp; Your email to group NewDigital@gwayonline.com was rejected due to spam classification. To address this issue:

    I have removed your email address form our bounce list. I would also suggest you to please to use your own email address with SMTP setting to send submission emails. The following guide should help you how to use SMTP in your form:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 31, 2017 at 11:43 AM

    Hello Tom,

    You may also like to take a look at the following guide which should help you:  https://support.google.com/mail/answer/1366858?hl=en&visit_id=1-636214776500024349-3117020748&rd=1

    Thank you!