What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Some people are not able to submit our JotForm.

    Asked by arajagopaldurbin on January 31, 2017 at 12:26 PM

    We have 2 page form and several participants have not been able to get past the first page and submit their data. Any ideas about what may be preventing them from being able to submit info?

    Page URL:
    https://form.jotform.com/70125046734147

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    JotForm Support

    Answered by AIDAN on January 31, 2017 at 01:20 PM

    Hi, thank you for contacting us.

    I have tested your form as well as a clone of it that I created (https://form.jotform.com/70305311207945) and both seem to be working properly.

    The users that had issues may have their browsers set to block scripts or other types of data, resulting in compatibility issues with the form functions. Examples are ad-blocking related software/extensions, javascript disabling related software/extensions and so on.

    If you have more questions or need further assistance, please let us know. Thank you.