Why aren't email notifications (or manual forwards) going out?

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    examinerinfo
    Asked on January 31, 2017 at 01:09 PM

    I didn't receive notification emails for a number of form submissions, but I think it was because I'd exceeded the limits of the free account. I've now upgraded to a Silver account... and I'm still not getting notifications. I've done test submissions and even tried manually sending one via the "Forward" button on the view form submissions page, but nothing is coming through.

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    Welvin
    Answered on January 31, 2017 at 01:54 PM

    Is it affecting your entire list of forms? Can you send us a form we can check? Your primary email address is working fine, it's not into our bounce list. Emails are sent to your primary email address based on our logs.

    I would suggest checking the following guide for troubleshooting the problem:

    https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications 

    Check the bounce section if you are using a different email address on your forms.

    Let us know if you need further assistance.