What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why don't I receive a email confirmation when someone fills out my form?

    Asked by Thearthatchery on January 31, 2017 at 01:17 PM
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    JotForm Support

    Answered by Welvin on January 31, 2017 at 02:05 PM

    We've sent you the form emails based on our logs. You are using a Live email account, please check your spam folder and mark the form emails as not spam if they are there. Make sure to login to the live website to check the spam emails.

    Please check this guide for more troubleshooting steps:


    I hope that helps. Let us know if you need further assistance.