What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I've removed my email address from the bounce list twice, how can I make sure it's permanently removed?

    Asked by birdvillechurch on January 31, 2017 at 01:30 PM
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    JotForm Support

    Answered by NeilVicente on January 31, 2017 at 02:33 PM


    Our mail server adds email addresses to its bounce list when the recipient server keeps rejecting the emails.

    To prevent your email address from being added to our bounce list, you must make sure that your mail provider can accept  the notifications unconditionally.

    One way of doing so is whitelisting (adding to contacts and safe list) JotForm's sender email. Here's a Live Mail help page that outlines the said solution.

    Hope you find this useful. Let me know if there's anything else you need.