I've removed my email address from the bounce list twice, how can I make sure it's permanently removed?

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    birdvillechurch
    Asked on January 31, 2017 at 01:30 PM
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    NeilVicente
    Answered on January 31, 2017 at 02:33 PM

    Hi,

    Our mail server adds email addresses to its bounce list when the recipient server keeps rejecting the emails.

    To prevent your email address from being added to our bounce list, you must make sure that your mail provider can accept  the notifications unconditionally.

    One way of doing so is whitelisting (adding to contacts and safe list) JotForm's sender email. Here's a Live Mail help page that outlines the said solution.

    Hope you find this useful. Let me know if there's anything else you need.

    Regards,