What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Just got an email about my Premium Account reaching its "10GB" upload limit.

    Asked by John Palermo on January 31, 2017 at 01:39 PM

    I've never received this before and I'm unclear what it means. Your email doesn't include a link to remedy this issue.

    Is this a monthly limit,etc...?

    I don't want my forms deleted, so please let me know ASAP.

    Page URL:
    dupecoop.com

    Screenshot
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    JotForm Support

    Answered by Welvin on January 31, 2017 at 02:30 PM

    Files that are uploaded in the File Upload field of your forms are counted towards your File Upload Limit. This is fixed limit, total from all forms you have. 

    To free up the limit, you just need to access the form submissions page. Download the submissions including the files and delete them after. The system will automatically restore it for you.

    https://www.jotform.com/help/269-How-to-view-Submissions

    To download, you can choose to download all or per form:

    https://www.jotform.com/help/374-How-to-export-all-of-your-data-at-once

    https://www.jotform.com/help/356-How-to-Download-the-Submission-Files

    https://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel