What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    HIPAA BAA

    Asked by PNAWebServices on January 31, 2017 at 02:17 PM

    Hi JotForm Team,

     

    We're a digital creative design firm that does websites for the medical vertical.  A lot of our clients are asking for forms that patients can send schedule / registration information or even possibly medical questions through.  Due to these needs we need a forms provider that will sign a BAA.  We love the service / technology, but we wanted to verify we could work out the BAA piece before we start using JotForms for any of these needs.

    Let us know if a BAA is something you guys will sign, and what needs to happen to get that in place.

     

    Thanks

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    JotForm Support

    Answered by Aury on January 31, 2017 at 03:02 PM

    Hello,

    Currently Jotform does not hold a HIPAA Compliance Certificate, nevertheless you can use Jotform in a HIPAA Compliant way.

    More details below:

    Jotform has a very powerful cloud of secure servers.

    This provides security protection against  malicious attacks like SQL injection and denial of service (DOS) attacks. 

    We provide a very high security level through out our hosting provider's servers for stored data

    Moreover, all of our SSL certificates support high-grade 256-bit encryption.

    In that sense, JotForm certainly complies with the technical safeguard section of the HIPAA security rule:

    Information systems housing PHI must be protected from intrusion. When information flows over open networks, some form of encryption must be utilized. If closed systems/networks are utilized, existing access controls are considered sufficient and encryption is optional.

    For a better explanation on how to be HIPAA compliant using Jotform, you must know that data stored on our servers is not encrypted, unless you enable the encryption. At any rate, access to our servers is highly safeguarded.

    On the other hand, Data transmission from the person who submits their health information to our servers can be done in an encrypted manner, by using the forms securely

    So, to be compliant with HIPAA rules, users must follow these advises:

    1. Create encrypted forms, JotForm employees will never have access to the data.

     Only you and your representatives will be able to see it using the the encryption key. Be sure to store it securely, otherwise will not be seen or decrypted. Also, be aware that data stored at rest, which was submitted using encryption, cannot be decrypted if you download it.

    2. If you do not wish to send data on emails, be sure to edit email notifications in your forms, make sure no specific information is used on them. We send emails in plain text. Only use emails to get alerts to know there is a new submission. Once you receive an email alert, log into the secure JotForm site and then look at the user 

    3. If you use the Reports feature only do it with password protection. That will both ask for a password, and it will transfer all data over SSL.

    4. Same for uploads. They are not password protected.

    5. Logout immediate after you are done with the site.

    6. Regularly download submissions and then delete them.

    If you have additional questions, please do not hesitate to contact us.