What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Missing Submission: received PayPal payment, but submission is not recorded in my account.

    Asked by Netvatise on January 31, 2017 at 03:10 PM

    I received a payment in my paypal account on Jan 20th from Leslin Alba. The payment would have come from the following form:

    https://www.accumetrics-orders.com/paternity-depot/ 

    I never received any email order forms for this order and I don't see the order within the jotform dashboard.

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    JotForm Support

    Answered by BDAVID on January 31, 2017 at 03:44 PM

    Can you share a screenshot of the transaction? Load the link to this thread in your browser: https://www.jotform.com/answers/1052253 

    Then upload the screenshot as shown on this guide: https://www.jotform.com/answers/414264-How-to-include-screenshot-image-in-the-support-forum 

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    Answered by Carlton  on January 31, 2017 at 04:03 PM

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    JotForm Support

    Answered by BDAVID on January 31, 2017 at 04:15 PM

    Thanks, I have forwarded this information to our back-end team. You will be notified via this thread about any updates.

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    Answered by Carlton  on February 02, 2017 at 11:55 AM

    It's been 2 days since I submitted my ticket. Any idea when someone is going to be able to provide me with an answer?

     

    Thank you.

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    JotForm Support

    Answered by Kiran on February 02, 2017 at 01:15 PM

    Unfortunately, there is no update yet on this issue. I see that one of our backend team members is assigned to this issue. If there is any news, we'll update you here. 

    Thank you for your patience.