- NetvatiseAsked on January 31, 2017 at 03:10 PM
I received a payment in my paypal account on Jan 20th from Leslin Alba. The payment would have come from the following form:
I never received any email order forms for this order and I don't see the order within the jotform dashboard.
- JotForm SupportBDAVIDAnswered on January 31, 2017 at 03:44 PM
Can you share a screenshot of the transaction? Load the link to this thread in your browser: https://www.jotform.com/answers/1052253
Then upload the screenshot as shown on this guide: https://www.jotform.com/answers/414264-How-to-include-screenshot-image-in-the-support-forum
- CarltonAnswered on January 31, 2017 at 04:03 PM
- JotForm SupportBDAVIDAnswered on January 31, 2017 at 04:15 PM
Thanks, I have forwarded this information to our back-end team. You will be notified via this thread about any updates.
- CarltonAnswered on February 02, 2017 at 11:55 AM
It's been 2 days since I submitted my ticket. Any idea when someone is going to be able to provide me with an answer?
- JotForm SupportKiranAnswered on February 02, 2017 at 01:15 PM
Unfortunately, there is no update yet on this issue. I see that one of our backend team members is assigned to this issue. If there is any news, we'll update you here.
Thank you for your patience.