Missing Submission: received PayPal payment, but submission is not recorded in my account.

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    Asked on January 31, 2017 at 03:10 PM

    I received a payment in my paypal account on Jan 20th from Leslin Alba. The payment would have come from the following form:


    I never received any email order forms for this order and I don't see the order within the jotform dashboard.

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    Answered on January 31, 2017 at 03:44 PM

    Can you share a screenshot of the transaction? Load the link to this thread in your browser: https://www.jotform.com/answers/1052253 

    Then upload the screenshot as shown on this guide: https://www.jotform.com/answers/414264-How-to-include-screenshot-image-in-the-support-forum 

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    Answered on January 31, 2017 at 04:03 PM

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    Answered on January 31, 2017 at 04:15 PM

    Thanks, I have forwarded this information to our back-end team. You will be notified via this thread about any updates.

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    Answered on February 02, 2017 at 11:55 AM

    It's been 2 days since I submitted my ticket. Any idea when someone is going to be able to provide me with an answer?


    Thank you.

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    Answered on February 02, 2017 at 01:15 PM

    Unfortunately, there is no update yet on this issue. I see that one of our backend team members is assigned to this issue. If there is any news, we'll update you here. 

    Thank you for your patience. 

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    Answered on December 21, 2018 at 07:21 AM

    Hello @Netvatise,

    I am Ozlem from Payment Integrations team. We are very sorry about the late answer.

    Form is still embedded into your webpage: https://www.accumetrics-orders.com/paternity-depot/ 

    However, I checked your form and apparently you deleted your form

    It is seen that you are not interested in this form and I cancelled the ticket. We are very sorry again.

    If you need any other support or question, please let us know.

    Thank you for your understanding.