What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    If I set up a user account for one of my employees and they lost the email they received from JotForm, how can they go about logging in?

    Asked by HomegrownPartners on January 31, 2017 at 03:52 PM

    If I set up a user account for one of my employees and they lost the email they received from JotForm, how can they go about logging in? 

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    JotForm Support

    Answered by Kevin_G on January 31, 2017 at 04:30 PM

    They could simply log-in into the JotForm account under the email address where you shared access to, once forms are shared they are accessible to the sub-user under the "Shared with me" section in a folder with the main account username. 

    You can also check the sub-users you have set up by going to this link: http://www.jotform.com/myaccount/users 

    If they do not remember either username or password they could use the email address to restore the password and they will also receive the username.