If I set up a user account for one of my employees and they lost the email they received from JotForm, how can they go about logging in?

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    HomegrownPartners
    Asked on January 31, 2017 at 03:52 PM

    If I set up a user account for one of my employees and they lost the email they received from JotForm, how can they go about logging in? 

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    Kevin_G
    Answered on January 31, 2017 at 04:30 PM

    They could simply log-in into the JotForm account under the email address where you shared access to, once forms are shared they are accessible to the sub-user under the "Shared with me" section in a folder with the main account username. 

    You can also check the sub-users you have set up by going to this link: http://www.jotform.com/myaccount/users 

    If they do not remember either username or password they could use the email address to restore the password and they will also receive the username.