What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Headers and Text fields are distored when creating fillable PDF copy of very long form

    Asked by websiteteam on January 31, 2017 at 04:06 PM

    I created a new form, Clone of Negotiated Care Plan, form.jotform.com/70297567672166.

    I then created a PDF version, saved it to a file on my computer.

    I then uploaded it via a PDF embedder plugin and published it to my Wordpress.org website, https://startwebsitehere.info/wp-content/uploads/2017/01/JotForm-NCP-70297567672166-1.pdf.

    The fillable PDF version works BUT -

    There are issues with the PDF version:

    1)The 1st page header does not display;

    2)None of the HTML text's display;

    3)There are several locations in the PDF version where the form is garbled.

  • Profile Image
    JotForm Support

    Answered by david on January 31, 2017 at 04:43 PM

    I am able to reproduce the issue in my copy of your form:

    I do believe it is related to the length of the form.  After removing about 300 fields, everything showed correctly:

    We will update this thread as soon as we have further information. 

  • Profile Image

    Answered by websiteteam on February 02, 2017 at 05:45 PM
    Can you provide me with any updates as to the tech review of getting my long form converted to a usable PDF?
    Thanks,
    ...
  • Profile Image
    JotForm Support

    Answered by david on February 02, 2017 at 06:51 PM

    The ticket is open and been assigned to a developer.  There has not been any updates from their end yet but we will let you know as soon as there is. 

  • Profile Image

    Answered by websiteteam on February 08, 2017 at 09:45 AM
    Please advise status of developer review of this Form and creating a usable interactive PDF version?
    If this cannot be resolved in the very near future, I will be required to seek another software as my client is growing impatient.
    Thank you,
    ...
  • Profile Image
    JotForm Support

    Answered by david on February 08, 2017 at 11:17 AM

    Unfortunately, there are still no updates at this time.  The only other thing I can recommend trying in the mean time would be checking to make sure there are no widgets in the form and removing any you find.   Also, removing the extra empty HTML fields in between some of your sections could help. 

    I am trying to test on my end, however, each PDF creation is taking in excess of 20 minutes due to the length of the form.  In the end, the form may simply be too large to properly convert.  Fillable PDF's were not intended for many hundreds of fields.

  • Profile Image

    Answered by websiteteam on February 15, 2017 at 06:46 PM
    I had requested an update about 10 days ago. You may have tried to respond, But I just logged in to my JotForm.com account & it stated that my email address, this one, had a bounce back. I checked the box to use this email.
    Please advise.
    Thanks you,
    ...
  • Profile Image
    JotForm Support

    Answered by Ian on February 15, 2017 at 10:05 PM

    I am pasting the reply sent by my colleague earlier, incase you missed it.

    =========

    Unfortunately, there are still no updates at this time.  The only other thing I can recommend trying in the mean time would be checking to make sure there are no widgets in the form and removing any you find.   Also, removing the extra empty HTML fields in between some of your sections could help. 

    I am trying to test on my end, however, each PDF creation is taking in excess of 20 minutes due to the length of the form.  In the end, the form may simply be too large to properly convert.  Fillable PDF's were not intended for many hundreds of fields.

    =============

    I am following with the Developer team again to know the status. You will be updated in the same thread when we have the status update from Developer team.

  • Profile Image

    Answered by websiteteam on March 11, 2017 at 11:46 AM
    May I please receive an update as to the progress of the developers response to this issue?
    Thank you,
    ...
  • Profile Image
    JotForm Support

    Answered by Mike on March 11, 2017 at 08:26 PM

    Unfortunately, we have not received any updates yet. The ticket is still open in our system and assigned to one of our developers.