What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Conflict Jquery and Jotform - Update is required !!

    Asked by Webcreation on June 06, 2012 at 04:46 PM

    Hi
    Jotform team pays no attention to my request open on the forum may 28! After more than 10 days my problem is still not resolved. Of course, I know that there is not only our problem to be solved... but still more than 10 days. This penalizes our company!
    We are not able to put online our site on our main domain (www.webcreation73.fr) time that this problem is still present.

    Pending, the site is parked on another server in the expectation that Jotform willing the problem. But since 10 days I am told... Your request was sent to the developer team.

    The problem is that Jotform is using an outdated version of Jquery. (Not compatible with the latest web technology and the latest CMS)
    Jotform uses version 1.6
    They just use the 1.7.1 version to solve this problem.... but my words were to be of the wind for was. They are in sheet completely.

    If someone had a solution to compensate for the problem with the feedback form.
    You can see the problem here:
    http://wcreation.pagesperso-orange.fr/referencement.html


    Thank you in advance.

    Kind regards.
    Page URL:
    http://wcreation.pagesperso-orange.fr/referencement.html

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    Answered by jeanettebmz on June 06, 2012 at 11:17 PM

    Hello again

    I can relate to your frustration and I apologize on behalf of Jotform for the inconveniences this issue is causing to your business. Unfortunately we, 1st level support staff , are not able to provide you with an accurate answer, as  your case is already on 2nd level hands.

    Let me forward your message to them, so they will come up to you on this thread or the original one

    Best regards

    Jeanette

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    Answered by serkan on June 07, 2012 at 05:19 AM

    Hi @webcreation

    Jotform uses jQuery on this script but it's added with a noConflict call. It doesn't interfree with the sripts on your page at all. This warning you get is a problem on the script on your page. It shouldn't pop a message like that because there is no problem at all.

    My suggestion is to check the documentation of this script and disable this detection feature or even remove it from the code.

    I've tested this on my computer and it works fine when you remove this line.

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    Answered by webcreation5 on June 07, 2012 at 05:23 AM

    Hello
    I just not delete this item because we use a CMS for the realization of our website: http://en-us.webacappella.com/index.html

    How do I?
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    Answered by serkan on June 07, 2012 at 07:02 AM

    Well you should contact to their support then. They should change this script to:

    if ($().jquery!='1.7.1')

    instead of:

    if (jQuery.fn.jquery!='1.7.1')

    That's the wrong way of checking the version of jQuery.

    Unfortunately, there is nothing we can do.

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    Answered by webcreation5 on June 08, 2012 at 08:28 AM

    Hi @Serkan

    software support make the changes you want. The problem is still not resolved so far!
    Of course, the conflict message is no longer present, but the slide show available for example on this page: http://wcreation.pagesperso-orange.fr/

    Is not visible on this page: http://wcreation.pagesperso-orange.fr/trafic.html
    To the problem of Jquery update!

    Thank you to act.

    Kind regards. 
  • Profile Image

    Answered by serkan on June 08, 2012 at 08:39 AM

    I can see the javascript error on this page, it tries to use jQuery.timer object however it should use $.timer instead.

    When writing jQuery plug-ins one should always wrap their code with a closure statement and get jQuery object as an argument, so that Global objects don't get mixed up. For example:

    (function(jQuery){

      // plug-in code here

    }($);

    You should contact to your CMS support about this, we are following all requirements to prevent jQuery conflicts, this is a problem on their scripts.

    Thanks

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    Answered by webcreation5 on June 08, 2012 at 08:42 AM

    Hi @Serkan

    If I give you the address of the support of my CMS you can directly contact with had to explain?

    It is imperative that this issue be resolved so that we can put online our site very quickly.

    Thank you in advance. 
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    Answered by serkan on June 08, 2012 at 08:57 AM

    I'm affraid that's not possible. If you can send this page to them, I think they will understand and fix the problem.

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    Answered by webcreation5 on June 09, 2012 at 03:25 PM

    Hi @serkan

    Can you be more specific on how to reproduce and solve the problem of permanently as support for my CMS is unable to resolve the problem.

    Thank you.
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    JotForm Support

    Answered by idarktech on June 14, 2012 at 08:44 PM

    @webcreation5,

    Would you mind if I may ask you about the status of this issue, we'd like to know if everything is working fine now? As far as I can see, the slide on your site is now working well together with JotForm feedback.

    Apologies if there's nothing more we can do about this, we'd love to, but it's beyond our limit.

    Do let us know if you have any other JotForm related concerns. Thank you and have a pleasant day!

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    Answered by webcreation5 on June 20, 2012 at 06:22 PM

    Hi @idarktech 

    We thank you. With your response and your support, our CMS developers have to address the problem and solve it.

    Nice day.

    Kind regards
    Morgan S.
    Web Creation 73
    http://webcreation73.fr