submissions aren't going into report/spreadsheet

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    ivfesa
    Asked on December 21, 2010 at 10:22 AM

    Once someone fills out the '2011 IADLEST Conference VENDOR Registration' or '2011 IADLEST Conference ATTENDEE Registration' form on our website, and hit submit, the information isn't captured through the jotform report.  Please help!

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    doogieb
    Answered on December 21, 2010 at 03:49 PM

    I'm having the same problem with one of our forms.  I'm getting e-mail notification, but the data is not available in reports.  I would be happy to provide account/form details.  User: doogieb.

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    aytekin
    Answered on December 22, 2010 at 07:33 AM

    On PayPal forms, the submission is only added to the submissions page when the payment is completed. If you just submit the form, you will not get the submission emailed or see it on the submissions page. The user must complete the payment. Until then the submission will not be visible.

    But, there is a way to see submissions with no payments. On Submissions page, click on "Pending Submissions" button.

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    aytekin
    Answered on December 22, 2010 at 07:34 AM

    doogieb: Please let me know which form has this problem.