What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    PayPal Widget not working properly.

    Asked by doglady on January 31, 2017 at 06:40 PM

    I have the PayPal widget on my Class Registration form and it has been working perfectly until recently. I have had a number of clients say they can not complete the PayPal submission and then I don't receive the form.


    I use the same Class Registration form on multiple pages of my website. The button "Click to Register" takes the client to the form and they have the option to pay via PayPal.


    What is going on? Help!!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Chriistian on January 31, 2017 at 10:12 PM

    I cloned your form and did some test submissions there. The paypal integration seems to be working fine on my end. I was redirected to paypal successfully and was able to complete the payment. I also received the submission without any issue.

    May I ask what your clients mean by not being able to complete the Paypal submission? Are they not able to see the Paypal field when they select Paypal as the payment method? Are they receiving an error when the submit the form? Do they not get redirected to the Paypal page when they submit the form? This information will help us investigate the issue further.

    I will wait for your response.
    Thank you.