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    New submissions are not going in my Google spreadsheet

    Asked by communications20four7va on January 31, 2017 at 08:00 PM

    I have integrated this form with Google spreadsheets. Everything was fine until recently, new submissions are not going in.

     

    https://form.jotform.me/62403087788464

     

    Does this have something to do with your new version that's coming out? Some of my colleagues also mentioned that there were times their jotforms weren't loading.

     

    Please see attached screenshot. No new submissions came in after 2017-01-24 10:55:28. When this happens, do we always have to reintegrate Google spreadsheets? I don't think that's a good idea since a new spreadsheet will be created every time we do that. Please help. Thanks!

    Page URL:
    https://form.jotform.me/62403087788464

    Screenshot
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    JotForm Support

    Answered by Kiran on January 31, 2017 at 11:11 PM

    We are sorry for the inconvenience this may have caused. Recently, Google has implemented strict API restrictions which is causing the issue. Our backend team is already looking into it. I have tried pushing the missing submissions to the spreadsheet. However, it seems that you have already reintegrated the spreadsheet. 

    Does this have something to do with your new version that's coming out?

    No. The issue that you are experiencing with Google spreadsheet is not related to the new version. 

    Some of my colleagues also mentioned that there were times their jotforms weren't loading.

    I have checked your JotForms and see that the forms are loading normally at my end. If you are still experiencing any issue with the forms, we request you to provide any additional information like error message or a screenshot of the issue. We will be happy to assist you further.

    Thank you!