autoresponse notification

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    Asked on December 21, 2010 at 10:49 AM

    I've created an autoresponse notification (currently disabled).  I've changed the sender email address but the test emails continue to have the default/account email address in the 'from' line.  Thoughts?


    Thank you!

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    Answered on December 22, 2010 at 07:56 AM

    To change sender email address on a form, open your form on the Form Builder and then:
    1. Click on "Setup and Share" tab,
    2. Click on "Email Alerts",
    3. Select "Notification",
    4. Click on "Reply-to and Recipient Settings",
    5. Change "Sender E-mail" at the top.

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    Answered on December 22, 2010 at 11:21 AM

    Thanks for the reply.  I am trying to create an autoresponder email (not a notification email), which goes to the person who submitted the form.  I've tried to change the "sender e-mail" at the top, but the test emails continue to show that the email is coming from a different address - It seems that the test email comes from the address stored in account settings - when that is changed, then the 'from' email address is also changed. 

    I haven't been able to test the actual system because it's linked to a paypal account and I don't want to process funds just to test the response email.  Maybe the auto responder email will come from the correct address, not the account address, when it's the actual response and not just a test???  If not, then I need to figure out how to change the response address to one that is different than that stored as the account address...

    Please help!

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    Answered on December 23, 2010 at 02:59 AM

    Clone the form so that you can do your tests on the cloned version. Remove the PayPal option from the cloned version and change things on the auto-responder and test them.

    Once you find the solution apply it to the real version of the form. Then delete the clone.

    On Auto-responder emails, the sender address is also located on the same place. Here is a screenshot: