What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I link my registration form to my paypal account?

    Asked by BAND2014 on January 31, 2017 at 09:51 PM

    i created an event registration form, options on the form include food options and 3 fee options (member, non-member, student). i see the submissions along with the options chosen but the payments are not flowing to the paypal account. Now im getting an "Error on Save" message. Our event is this Saturday :(

    Please help!

    Page URL:
    https://www.jotform.com//?formID=61986647981173

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    JotForm Support

    Answered by Chriistian on February 01, 2017 at 01:14 AM

    Hi,

    I'm currently checking your form. Allow me sometime to further investigate. I'll get back once I've found results.

    Regards

  • Profile Image
    JotForm Support

    Answered by Chriistian on February 01, 2017 at 01:52 AM

    I cloned your form and did a test submit in sandbox mode but I was able to be directed to Paypal successfully. I also noticed that the PayPal settings is set up properly on your form. If the submissions are being submitted but the payment didn't go through, perhaps it is in the Incomplete Payment. Here's a guide on How to view incomplete payments.

    You can enable the IPN Paypal on your Paypal account and see if the issue still persists. Here's a guide on How to Enable IPN on your Paypal Account

    If you have encountered the "Error on Save", it means that you were log out from the JotForm account while editing the form.