What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Encrypted forms: Cannot download data as PDF

    Asked by impotpresto on January 31, 2017 at 10:03 PM

    Hey everyone,

    I encrypted my form.

    I can see the data from the jotform website, but I cannot see when I download a PDF or an excel file.

    Any way to unencrypt it?

     

    Best regards

  • Profile Image
    JotForm Support

    Answered by candy on February 01, 2017 at 01:16 AM

    Hello,

     

    According to our guide "Encrypted Forms and How to use them", unfortunately, it is not possible to decrypt submissions in the Excel, CSV, or any other server-generated submission files and reports.

     

    Because the encryption feature was designed to fully protect your privacy and security, which means that your private key is never sent to our servers. Your submissions can currently only be decrypted directly inside your web browser when you are viewing your Submissions page if you use your private key while viewing it.

     

    I hope this helps.

    Regards,