Encrypted forms: Cannot download data as PDF

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    Asked on January 31, 2017 at 10:03 PM

    Hey everyone,

    I encrypted my form.

    I can see the data from the jotform website, but I cannot see when I download a PDF or an excel file.

    Any way to unencrypt it?


    Best regards

  • Profile Image
    Answered on February 01, 2017 at 01:16 AM



    According to our guide "Encrypted Forms and How to use them", unfortunately, it is not possible to decrypt submissions in the Excel, CSV, or any other server-generated submission files and reports.


    Because the encryption feature was designed to fully protect your privacy and security, which means that your private key is never sent to our servers. Your submissions can currently only be decrypted directly inside your web browser when you are viewing your Submissions page if you use your private key while viewing it.


    I hope this helps.