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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving confirmation emails

    Asked by the2peeps on January 31, 2017 at 11:11 PM

    Hello, the notification email is not being received by one of our recipients (sylviauni@potters.com) Please help me trouble shoot.

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    JotForm Support

    Answered by liyam on February 01, 2017 at 01:38 AM


    I checked your email history but all emails which were addressed to the email address sylviauni@potters.com were reported as sent. You can check this guide in order to view your email history: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Please also check your spam folder for possibilities of the said missing emails to have landed there.

    If the emails are not in the spam folder and you are using an email client application such as Eudora, MS Outlook, or anything else similar, please login to your webmail account (via browser) and check the spam folder there. Chances are, the emails have landed there which resulted to the email from failing to get synced to your email client.

    If none of these resolved your concern, please let us know.