How can I direct "Pay by Credit Card" users to PayPal after they click submit and "pay by check" users to a Thank You message?

  • nikkib312
    Asked on January 31, 2017 at 11:12 PM

    Last year I created a form that allowed users to Pay By Check or Pay By Credit Card. If they used a credit card the form took them to the PayPal gateway once they clicked submit. If they selected Pay By Check the form took them to a thank you message that included info on where to send the check once they clicked submit.

    Now, the form is launching PayPayl regardless of what was initially selected as a payment method. I really need two distinct options for people and those who want to pay by check should never see the PayPal gateway. I tried to create a separate submit button for each but that is not working either. Suggestions?

  • Rose
    Replied on February 1, 2017 at 1:54 AM

    Thank you for contacting us. 

    The reason why you were enable to show a custom thank you page rather than directing Paypal for check option is due to the fact that your condition logic. 

    I cloned your form and made following changes on your condition. You need to uncheck Paypal field on your show multiple condition for check option. 

    How can I direct Pay by Credit Card users to PayPal after they click submit and pay by check users to a Thank You message? Image 1 Screenshot 30

    After that you will be able to achieve what you want to do as you can see here. 

    How can I direct Pay by Credit Card users to PayPal after they click submit and pay by check users to a Thank You message? Image 2 Screenshot 41

    If you have more questions, please feel free to contact us. 

  • nikkib312
    Replied on February 1, 2017 at 12:18 PM

    Thank you so much. Just what I needed.

  • Rose
    Replied on February 1, 2017 at 12:19 PM

    Glad to hear that it works.

    Feel free to contact us anytime you need our assitance for any issue. We would be pleased to help you.