- nikkib312Asked on January 31, 2017 at 11:12 PM
Last year I created a form that allowed users to Pay By Check or Pay By Credit Card. If they used a credit card the form took them to the PayPal gateway once they clicked submit. If they selected Pay By Check the form took them to a thank you message that included info on where to send the check once they clicked submit.
Now, the form is launching PayPayl regardless of what was initially selected as a payment method. I really need two distinct options for people and those who want to pay by check should never see the PayPal gateway. I tried to create a separate submit button for each but that is not working either. Suggestions?
- JotForm SupportRoseAnswered on February 01, 2017 at 01:54 AM
Thank you for contacting us.
The reason why you were enable to show a custom thank you page rather than directing Paypal for check option is due to the fact that your condition logic.
I cloned your form and made following changes on your condition. You need to uncheck Paypal field on your show multiple condition for check option.
After that you will be able to achieve what you want to do as you can see here.
If you have more questions, please feel free to contact us.
- nikkib312Answered on February 01, 2017 at 12:18 PM
Thank you so much. Just what I needed.
- JotForm SupportRoseAnswered on February 01, 2017 at 12:19 PM
Glad to hear that it works.
Feel free to contact us anytime you need our assitance for any issue. We would be pleased to help you.