What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I direct "Pay by Credit Card" users to PayPal after they click submit and "pay by check" users to a Thank You message?

    Asked by nikkib312 on January 31, 2017 at 11:12 PM

    Last year I created a form that allowed users to Pay By Check or Pay By Credit Card. If they used a credit card the form took them to the PayPal gateway once they clicked submit. If they selected Pay By Check the form took them to a thank you message that included info on where to send the check once they clicked submit.

    Now, the form is launching PayPayl regardless of what was initially selected as a payment method. I really need two distinct options for people and those who want to pay by check should never see the PayPal gateway. I tried to create a separate submit button for each but that is not working either. Suggestions?

    Page URL:
    http://www.washingtonschoolshow.com/dvd-sales.html

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    JotForm Support

    Answered by Rose on February 01, 2017 at 01:54 AM

    Thank you for contacting us. 

    The reason why you were enable to show a custom thank you page rather than directing Paypal for check option is due to the fact that your condition logic. 

    I cloned your form and made following changes on your condition. You need to uncheck Paypal field on your show multiple condition for check option. 

    After that you will be able to achieve what you want to do as you can see here. 

    If you have more questions, please feel free to contact us. 

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    Answered by nikkib312 on February 01, 2017 at 12:18 PM

    Thank you so much. Just what I needed.

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    JotForm Support

    Answered by Rose on February 01, 2017 at 12:19 PM

    Glad to hear that it works.

    Feel free to contact us anytime you need our assitance for any issue. We would be pleased to help you.