What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Changes made to thank you page does not reflect in embedded form.

    Asked by snit99 on February 01, 2017 at 01:05 AM

    I've read this link: https://www.jotform.com/answers/799891-Why-is-my-Thank-you-page-not-updating, and I have tried what you've suggested.

    When I fill out my form from the "Preview" button in JotForm, the "Thank You" page shows the updated information.

    When I fill out my form on the website, the "Thank You" page has not updated.  We are using WordPress.  Here is the URL:  http://www.mercerislandwomensclub.com/wordpress/join/


    INTEGRATION QUESTION but same thing is happening as above:

    The same thing is happening with the integration to Google Drive and Spreadsheet.  Same as above:  From Preview, when I submit my form, the form shows in both Google Drive and Spreadsheet. 

    When I submit from the website and I submit, it does not show up.


    BEFORE I TRIED CHANGING THE THANK YOU, the submissions showed up in both Google Drive and Spreadsheet.  

    Can you help?


    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 01, 2017 at 02:10 AM

    Hello snit99,

    I'm sorry for the trouble caused to you. 

    I did check the webpage URL where you have embedded your form. The form URL (#70230152322943 ) which shared in question looks similar but this is not the form which is embedded in your webpage. The form which you have embedded in webpage is #70227320016946

    You seems to have two form with similar name. I would suggest you to please edit the following form and changes you make in thank you message should be displayed correctly in embedded form as well:  http://www.jotformpro.com/form/70227320016946

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!