The connection has been reset.

  • Profile Image
    MuratOSMA
    Asked on February 01, 2017 at 02:42 AM

    Hello,

     

    I can not see any form.

    The connection is reset.

     

    Help please.

     

     

  • Profile Image
    Chriistian
    Answered on February 01, 2017 at 02:52 AM

    Apologies for the inconvenience.

    We had a recent issue same with this and our development team is currently working on it. Can you please provide us your external IP and DNS details?

    For the meantime, you can still access your form temporarily: https://form.jotform.com/form/62092394903357.

    We'll be waiting for your response.
    Regards

  • Profile Image
    Murat OSMA
    Answered on February 01, 2017 at 03:07 AM

    Thanks..

    IP: 78.185.224.25

    Dns: 8.8.8.8 - 8.8.4.4

     

    What should I do for my other forms?

     

  • Profile Image
    amy
    Answered on February 01, 2017 at 03:24 AM

    Hi,

    We are sorry for the inconvenience.

    Nowadays, we have some issues with Turk Telekom. Because of this reason, you encounter this problem. Our developers have been already working on it.

    Could you please try to view your form without "eu"?

    For example, instead of this link:

    http://www.jotformeu.com/form/63442102740343

    Please try this link:

    http://www.jotform.com/form/63442102740343

    Also, you can follow this way while you are embedding your form in your site.

    For example, instead of this embed code:

    <iframe id="JotFormIFrame-63442102740343" style="width: 100%; height: 721px; border: none;" src="https://form.jotformeu.com/63442102740343" frameborder="0" scrolling="no"> </iframe>

    Please try this one:

    <iframe id="JotFormIFrame-63442102740343" style="width: 100%; height: 721px; border: none;" src="https://form.jotform.com/63442102740343" frameborder="0" scrolling="no"> </iframe>

    As I mentioned before, our developers are working on it. Whilst they are working on it, would you please try these temporary solutions?

    If your problem persists, please let us know.

    Thank you.

    Kindest Regards.

  • Profile Image
    MuratOSMA
    Answered on February 01, 2017 at 03:41 AM

    I can see all my forms as http://www.jotform.com/form/63442102740343 ..

     

    Thank you for your interest.

     

    I wish you success in your work.

     

    Murat OSMA
    www.excelarsivi.com
    www.muratosma.com

  • Profile Image
    amy
    Answered on February 02, 2017 at 07:42 AM

    Hi again,

    First of all, thank you very much for your kind wishes.

    We have an update regarding this issue. 

    form.jotformeu.com was blocked in Turkey but the issue has been just fixed. If your internet service provider is Turk Telekom, you can view your form now but you may need to wait at most 24 hours for other internet service provider (such as Super Online etc.). 

    Please let us know if the issue still persists. 

    Kindest Regards.