One of my form is not reachable, why?

  • Profile Image
    rcsummer
    Asked on February 01, 2017 at 03:38 AM

    Hello,

    there is a problem about one of the form and i can't reach it for last two days. I have tried to clone it but didn't work.

    Luckly i can reach the submissions.

    Could please help me about the problem. The form name is "RCSummer 2017 Counselor Application Form"

    Thanks in advance...

    Dilek

  • Profile Image
    amy
    Answered on February 01, 2017 at 03:48 AM

    Hi Dilek,

    We are sorry for the inconvenience.

    Nowadays, we have some issues with Turk Telekom. Because of this reason, you encounter this problem. Our developers have been already working on it.

    Could you please try to view your form without "eu"?

    For example, instead of this link:

    http://www.jotformeu.com/form/63331653902351

    Please try this link:

    http://www.jotform.com/form/63331653902351

    Also, you can follow this way while you are embedding your form in your site.

    For example, instead of this embed code:

    <iframe id="JotFormIFrame-63331653902351" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotformeu.com/63331653902351" frameborder="0" style="width:100%; height:8584px; border:none;" scrolling="no"> </iframe> 

    Please try this one:

    <iframe id="JotFormIFrame-63331653902351" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.com/63331653902351" frameborder="0" style="width:100%; height:8584px; border:none;" scrolling="no"> </iframe>  

    As I mentioned before, our developers are working on it. Whilst they are working on it, would you please try these temporary solutions?

    If your problem persists, please let us know.

    Thank you.

    Kindest Regards.

  • Profile Image
    rcsummer
    Answered on February 01, 2017 at 04:01 AM

    Yeap! It works!

    Thank you for your quick response and solution.

    Best Regards,

    Dilek.

  • Profile Image
    amy
    Answered on February 02, 2017 at 07:41 AM

    Hi again,

    We have an update regarding this issue. 

    form.jotformeu.com was blocked in Turkey but the issue has been just fixed. If your internet service provider is Turk Telekom, you can view your form now but you may need to wait at most 24 hours for other internet service provider (such as Super Online etc.). 

    Please let us know if the issue still persists. 

    Kindest Regards.