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    Can't send form, "Incomplete Values" mistake.

    Asked by 7Countries on February 01, 2017 at 03:52 AM

    Hello. Today some my customers notified me about impossibility to send form from page: https://www.thai-online.org/авторские-туры/тайский-экспресс/     and other of web-site www.thai-online.org. When I try to fill and send the form to myself for checking, checkout window showed to me (screenshot). But I fill all positions of form. It is wery importantly for my work if customers send me bookings without any principial problems!

    Page URL:
    https://www.thai-online.org/&ETH;&deg;&ETH;&sup2;&Ntilde;&ETH;&frac34<br/>;&Ntilde;&Ntilde;&ETH;&ordm;&ETH;&cedil;&ETH;&micro;-&Ntilde;&Ntild<br/>e;&Ntilde;&Ntilde;/&Ntilde;&ETH;&deg;&ETH;&sup1;&Ntilde;&ETH;&ord<br/>m;&ETH;&cedil;&ETH;&sup1;-&Ntilde;&ETH;&ordm;&Ntilde;&ETH;&iquest;&N<br/>tilde;&ETH;&micro;&Ntilde;&Ntilde;/

    Screenshot
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    JotForm Support

    Answered by owen on February 01, 2017 at 04:05 AM

    Hi,

    There seems to be a script conflict on your page where the form is embedded. Normally, when a required field is not filled the form automatically does not allow itself to be submitted in the first place. But due to the conflict on the page this does not happen in your case, the form can somehow be submitted but returns an "Incomplete Values" error as you have shown.

    In order to prevent this you can use the iFrame embed method. Please see how you can embed your form on your webpage with iFrame:

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    This should resolve the issue. Do get back to us if it persists though. 

    Please contact us again if you need any further assistance.