What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I want to Cancel

    Asked by mejarchuleta on June 06, 2012 at 07:56 PM

    I have tried multiple times to cancel the account and am routed to a 'primus' page and when entering my user name or email I continue to get an error message saying my user and/or email is invalid, which I have verified IS VALID.

    I want this account canceled very quickly or I will report this to the better business bureau ASAP!

    You claim the account can be canceled at any time and when I try to cancel it, I receive an error message? Please cancel my account asap.

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    Answered by jeanettebmz on June 06, 2012 at 08:31 PM


    Please accept our deep apologies for the inconveniences you have had while trying to cancel your account.

    I have now cancelled your account in Plimus (our payment gateway)

    You can continue to enjoy your free account

    Best regards


  • Profile Image

    Answered by jeanettebmz on June 06, 2012 at 08:33 PM

    Something else, your account is scheduled to downgrade on June 30.