why would my submissions not be working?

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    Asked on June 06, 2012 at 08:22 PM


    I've created a form, copied the code and pasted it into my Facebook competition page (www.facebook.com/CTcoffee and click on the Sweepstakes competition tab).

    What is happening is when people enter their details (into the Jotform), the details are not coming through to my Jotform submissions account?

    If you could get back to me at your earliest convenience, that would be much appreciated.


    Catherine Williams

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    Answered on June 06, 2012 at 09:15 PM

     Hi Catherine,

    I can see that your form code is edited, please do not touch the form action value as it would make your form not to function well.

    Kindly please retake again your form embed coe and re-embed it to your app. If this doesn't work, then re-embedding your form using iframe code should solve the problem. Follow this guide: How to get your Form's Iframe Code

    Thank you.