What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why would my submissions not be working?

    Asked by catherinewilliams on June 06, 2012 at 08:22 PM


    I've created a form, copied the code and pasted it into my Facebook competition page (www.facebook.com/CTcoffee and click on the Sweepstakes competition tab).

    What is happening is when people enter their details (into the Jotform), the details are not coming through to my Jotform submissions account?

    If you could get back to me at your earliest convenience, that would be much appreciated.


    Catherine Williams

    Page URL:

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    JotForm Support

    Answered by idarktech on June 06, 2012 at 09:15 PM

     Hi Catherine,

    I can see that your form code is edited, please do not touch the form action value as it would make your form not to function well.

    Kindly please retake again your form embed coe and re-embed it to your app. If this doesn't work, then re-embedding your form using iframe code should solve the problem. Follow this guide: How to get your Form's Iframe Code

    Thank you.