What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving notification e-mails

    Asked by faillissementen on February 01, 2017 at 07:04 AM

    Dear support,

     

    A colleague of us isn't receiving confirmation e-mails from Jotform. However, I tested the forms myself and I received the confirmations correctly. Our IT-department said that there are no emails being blocked to her email account on our end. It is possible that there is a problem with the connection between Jotform and this specific person?

    Her email address is: claudia.pietersen@cms-dsb.com

    Thanks for investigating.

     

    With kind regards,

    Shahien Manesh

    Business Development & Communications

    T

    +31 30 212 11 78

    CMS Derks Star Busmann N.V.  
    Newtonlaan 203  
    |  3584 BH  Utrecht  |  The Netherlands
    cms.law

    Page URL:
    https://form.jotformeu.com/62984032428358

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    JotForm Support

    Answered by Helen on February 01, 2017 at 07:21 AM

    Hi Shahien,

    Thank you for contacting us.

    I have checked e-mail address that  claudia.pietersen@cms-dsb.com and realized that her e-mail address is in our Bounce List. As you can see:

    I have removed your e-mail from our Bounce List, you can receive your notification e-mails now. You may have a look at them to learn how to prevent e-mail bouncing issues and how to remove your e-mail from bounce list if it is in. 

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    In addition to this, you can whitelist our IP address for preventing this issue:

    ip4:64.247.128.0/18 ip4:129.121.0.0/16 ip4:152.160.0.0/16 ip4:65.75.128.0/18 ip4:209.126.119.0/20

    If you have any question or issue, feel free contact us.