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faillissementenAsked on February 1, 2017 at 7:04 AM
Dear support,
A colleague of us isn't receiving confirmation e-mails from Jotform. However, I tested the forms myself and I received the confirmations correctly. Our IT-department said that there are no emails being blocked to her email account on our end. It is possible that there is a problem with the connection between Jotform and this specific person?
Her email address is: claudia.pietersen@cms-dsb.com
Thanks for investigating.
With kind regards,
Shahien Manesh
Business Development & CommunicationsT
+31 30 212 11 78
CMS Derks Star Busmann N.V.
Newtonlaan 203 | 3584 BH Utrecht | The Netherlands
cms.law -
HelenReplied on February 1, 2017 at 7:21 AM
Hi Shahien,
Thank you for contacting us.
I have checked e-mail address that claudia.pietersen@cms-dsb.com and realized that her e-mail address is in our Bounce List. As you can see:
I have removed your e-mail from our Bounce List, you can receive your notification e-mails now. You may have a look at them to learn how to prevent e-mail bouncing issues and how to remove your e-mail from bounce list if it is in.
https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
In addition to this, you can whitelist our IP address for preventing this issue:
ip4:64.247.128.0/18 ip4:129.121.0.0/16 ip4:152.160.0.0/16 ip4:65.75.128.0/18 ip4:209.126.119.0/20
If you have any question or issue, feel free contact us.