Not receiving notification e-mails

  • Profile Image
    faillissementen
    Asked on February 01, 2017 at 07:04 AM

    Dear support,

     

    A colleague of us isn't receiving confirmation e-mails from Jotform. However, I tested the forms myself and I received the confirmations correctly. Our IT-department said that there are no emails being blocked to her email account on our end. It is possible that there is a problem with the connection between Jotform and this specific person?

    Her email address is: claudia.pietersen@cms-dsb.com

    Thanks for investigating.

     

    With kind regards,

    Shahien Manesh

    Business Development & Communications

    T

    +31 30 212 11 78

    CMS Derks Star Busmann N.V.  
    Newtonlaan 203  
    |  3584 BH  Utrecht  |  The Netherlands
    cms.law

  • Profile Image
    Helen
    Answered on February 01, 2017 at 07:21 AM

    Hi Shahien,

    Thank you for contacting us.

    I have checked e-mail address that  claudia.pietersen@cms-dsb.com and realized that her e-mail address is in our Bounce List. As you can see:

    I have removed your e-mail from our Bounce List, you can receive your notification e-mails now. You may have a look at them to learn how to prevent e-mail bouncing issues and how to remove your e-mail from bounce list if it is in. 

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    In addition to this, you can whitelist our IP address for preventing this issue:

    ip4:64.247.128.0/18 ip4:129.121.0.0/16 ip4:152.160.0.0/16 ip4:65.75.128.0/18 ip4:209.126.119.0/20

    If you have any question or issue, feel free contact us.