Not receiving notification e-mails

  • Profile Image
    Asked on February 01, 2017 at 07:04 AM

    Dear support,


    A colleague of us isn't receiving confirmation e-mails from Jotform. However, I tested the forms myself and I received the confirmations correctly. Our IT-department said that there are no emails being blocked to her email account on our end. It is possible that there is a problem with the connection between Jotform and this specific person?

    Her email address is:

    Thanks for investigating.


    With kind regards,

    Shahien Manesh

    Business Development & Communications


    +31 30 212 11 78

    CMS Derks Star Busmann N.V.  
    Newtonlaan 203  
    |  3584 BH  Utrecht  |  The Netherlands

  • Profile Image
    Answered on February 01, 2017 at 07:21 AM

    Hi Shahien,

    Thank you for contacting us.

    I have checked e-mail address that and realized that her e-mail address is in our Bounce List. As you can see:

    I have removed your e-mail from our Bounce List, you can receive your notification e-mails now. You may have a look at them to learn how to prevent e-mail bouncing issues and how to remove your e-mail from bounce list if it is in.

    In addition to this, you can whitelist our IP address for preventing this issue:

    ip4: ip4: ip4: ip4: ip4:

    If you have any question or issue, feel free contact us.