What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is disabled - why?

    Asked by charlottebjorge on February 01, 2017 at 07:18 AM

    I created a form two days ago and it worked just fine. Today I discover that the form nolonger exists on the page it was added to.

    I see that Jotform has a new version so I tried to create a new form in the new version. But when I chose to preview the form it says that it is disabled. But still it is shown as active.

    Am I missing something that I have to do to publish and make the form enabled?


    Best regards

    Charlotte Bjørge

    Page URL:

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    JotForm Support

    Answered by Chriistian on February 01, 2017 at 07:27 AM

    As per checking, your account charlottebjorge has been automatically suspended. I checked your form and I found nothing suspicious on your form. I have now activated your account. Your forms are now accessible.

    Do let us know if you need further assistance.