I am unable to reach my forms

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    eyupyilmaz
    Asked on February 01, 2017 at 07:56 AM

    ALL Forms! 

    I can not access from Turkey

     

     
  • Profile Image
    amy
    Answered on February 01, 2017 at 08:22 AM

    Hi,

    We are sorry for the inconvenience.

    Nowadays, we have some issues with Turk Telekom. Because of this reason, you encounter this problem. Our developers have been already working on it.

    Could you please try to view your form without "eu"?

    For example, instead of this link:

    http://www.jotformeu.com/61512289737361

    Please try this link:

    http://www.jotform.com/61512289737361

    Also, you can follow this way while you are embedding your form in your site.

    For example, instead of this embed code:

    <iframe id="JotFormIFrame-61512289737361" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotformeu.com/61512289737361" frameborder="0" style="width:100%; height:986px; border:none;" scrolling="no"> </iframe>

    Please try this one:

    <iframe id="JotFormIFrame-61512289737361" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.com/61512289737361" frameborder="0" style="width:100%; height:986px; border:none;" scrolling="no"> </iframe>

    As I mentioned before, our developers are working on it. Whilst they are working on it, would you please try these temporary solutions?

    If your problem persists, please let us know.

    Thank you.

    Kindest Regards.

  • Profile Image
    eyupyilmaz
    Answered on February 01, 2017 at 08:34 AM
    Fixed. Thank you
  • Profile Image
    Rose
    Answered on February 02, 2017 at 07:26 AM

    We have an update regarding this issue. 

    form.jotformeu.com was blocked in Turkey but the issue is fixed now. If your internet service provider is TTnet, you can view your form now but you may need to wait at most 24 hours for other internet service provider.

    Please let us know if the issue still persists.