What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I want to cancel my subscription

    Asked by SALINAS19 on February 01, 2017 at 08:33 AM

    Please do not charge my credit card again...do not renew my monthly subscription. 

    Thanks a lot

  • Profile Image
    JotForm Support

    Answered by amy on February 01, 2017 at 08:47 AM


    As per your request, I cancelled your current subscription and refunded your money for the remaining days. 

    Please note that your account was downgraded from Bronze - Monthly plan to the FREE plan. Because of this reason, I would like to recommend you to check your new usage limits in order to prevent any data loss. Here is our user guide that can help you: Understanding Your Account Usage/Limits 

    If you need further assistance, please contact us again.

    Kindest Regards.