What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My forms and my account are disabled

    Asked by crusadersignsshawca on February 01, 2017 at 09:09 AM

    Just a simple estimate form but nor working

    Page URL:
    http://www.crusadersigns.com/estimate.html

  • Profile Image
    JotForm Support

    Answered by amy on February 01, 2017 at 09:31 AM

    Hi,

    We have a system which detects the phishing fields in Jotform and this system suspends the accounts and disables the forms if there are fields that include phishing. But in rare cases we can encounter with the suspends which are made by mistake. In such cases our users contact us.

    I inspected your forms and found that some of your forms have been perceived as phishing. Our phishing system thought that you are collecting some sensitive data and because of this reason, it perceived your forms as phishing. As a result, it suspended your account and disabled your forms. 

    However, I checked your form sand cannot find any phishing fields. So, I marked your form as not phishing and activated your account again. We're so sorry for the inconvenience issue. 

    If you need any other support, please inform us.

    Thank you for understanding.

    Kindest Regards.