Bug on Forms

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    mfetters
    Asked on February 01, 2017 at 09:35 AM

    Carl Hubenschmidt, the recipient of the submissions to the ILL forms we have on here, continues to be placed on the Bounce list every three or four days after we remove him from the bounce list. This seems to be a bug in the system, as there is no other way for it to keep occurring (seeing as we do not place him on the bounce list ourselves). Can you please look into this issue and correct it? Thanks!

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    owen
    Answered on February 01, 2017 at 09:59 AM

    Hi,

    This is actually not a bug. Your email provider seems to reject emails from JotForm. What I suggest you at this point is to setup an SMTP configuration for your forms. This should resolve the bouncing issue. Please see how you can do it on this guide of ours:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    I hope this helps. 

    Please contact us again if you need any further assistance.