What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Bug on Forms

    Asked by mfetters on February 01, 2017 at 09:35 AM

    Carl Hubenschmidt, the recipient of the submissions to the ILL forms we have on here, continues to be placed on the Bounce list every three or four days after we remove him from the bounce list. This seems to be a bug in the system, as there is no other way for it to keep occurring (seeing as we do not place him on the bounce list ourselves). Can you please look into this issue and correct it? Thanks!

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    JotForm Support

    Answered by owen on February 01, 2017 at 09:59 AM

    Hi,

    This is actually not a bug. Your email provider seems to reject emails from JotForm. What I suggest you at this point is to setup an SMTP configuration for your forms. This should resolve the bouncing issue. Please see how you can do it on this guide of ours:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    I hope this helps. 

    Please contact us again if you need any further assistance.