What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Need to change account user ID

    Asked by HarrisonAppleRock on February 01, 2017 at 10:08 AM

    I have attempted multiple times to get in contact with someone at Jotform regarding this issue... the employee that set up our Jotform account used his name in the User Name, and he is no longer here. Therefore I cannot create custom URLS for that reason. I NEED to change our user id to something more generic - like AppleRockUSA - so that we can make custom URLs. Please and Thank you


    Denise Lineberry

    VP of Marketing & Technology


  • Profile Image
    Chief Technology Officer

    Answered by eee on February 01, 2017 at 10:12 AM

    Hey Denise,

    Your username is changed with "AppleRockUSA",

    Kindest Regards,

    - Ertugrul.

  • Profile Image

    Answered by HarrisonAppleRock on February 01, 2017 at 11:45 AM
    Denise Lineberry
    VP of Marketing & Creative Technology
    p.336.232.4793 | f.336.217.2753 | t.1.800.478.2324
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