What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    All our forms are disabled?

    Asked by sbpcsystems on February 01, 2017 at 10:40 AM

    We have a problem with all the forms. we need it to work . it does not work on all our forms. 

    since this morning. 


    Page URL:

  • Profile Image
    Chief Technology Officer

    Answered by eee on February 01, 2017 at 10:50 AM


    Your account is suspended. You can't collect username/password in your forms.

    Kindest Regards,

    - Ertugrul.

  • Profile Image

    Answered by sbpcsystems on February 01, 2017 at 10:56 AM

    ? i dont understand? what username and password we collect?


    Oh i see the form that propose our client to change their passwords for their current account with us . ok we will delete that . sorry for the inconvenience. please check again in 15 min i am deleting that section where users can input a new password. 

  • Profile Image
    JotForm Developer

    Answered by evren on February 01, 2017 at 11:00 AM

    Hi there,

    Please let us know when you update your form.


  • Profile Image

    Answered by sbpcsystems on February 01, 2017 at 11:01 AM



    is this fine now .we want to display our password bank for records...and make client pages on our site . each page on our site will be protected by a password on our page to protect that data over . 


  • Profile Image

    Answered by sbpcsystems on February 01, 2017 at 11:03 AM

    i am making a special panel only our users can access on our site. but we are making the content with jotform as it is easy to compile with jotform . and then we will place it on our site where user will have a special handle to get in. like this www.sbpccore.com/client-popupeventsgroup

  • Profile Image

    Answered by sbpcsystems on February 01, 2017 at 11:08 AM

    Ok we done the job . sorry again . we did not know it is bad to a system that can allow our users to change the login and password of their account using our service and not do it with them from their account. 


  • Profile Image

    Answered by sbpcsystems on February 01, 2017 at 11:13 AM





    It should be good now. we took off the interactive option for our clients to request a change of password or email for their social media accounts..


    is all is good now guys?

  • Profile Image
    JotForm Support

    Answered by olivia on February 01, 2017 at 11:36 AM


    Unfortunately, it is not possible to collect sensitive information from the submitters. 

    Login credentials (social media accounts), credit card information, social security number etc are the sensitive informations.

    Please remove below form fields if you want to activate your JotForm account again. After you remove them, please make a request from the support forum. (Please open a new thread.)

    Please look at our terms of use: Terms-of-Use 

    If you need any other supports, please feel free to let us know.

    Thank you.

  • Profile Image

    Answered by sbpcsystems on February 01, 2017 at 01:04 PM

    we deleted those sections for you guys ... can we have our account back now?

    Please let us know if anything is missing.

  • Profile Image
    JotForm Support

    Answered by david on February 01, 2017 at 01:19 PM

    Two  of your forms still request and display passwords. 



    The top and bottom with the high phishing percentages are what is still causing the issue.

    On a side note, keep in mind that forms are publicly available.  If someone accesses your form from the direct link, they would be able to view the login information that is listed.