Form Builder 4.0: Stripe integration defaults to Test Mode even when it is configured to Live Mode

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    Asked on February 01, 2017 at 10:49 AM

    Strip integration won't stay in Live mode

    I can connect to my stripe just fine and set it to live mode, and the verification goes through fine. But if I close the form and enter it again the live mode has gone back into test mode. Any idea why this might be happening?

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    Answered on February 01, 2017 at 11:22 AM

    Upon checking out your form 70262641735353, I see that it is successfully integrated in Live Mode:

    I have also opened your form in our Form Builder, and upon accessing the payment wizard, I see that it remains correctly in Live Mode. Here is a screen recording of the test:

    However, I believe I managed to reproduce the issue you are describing with our new Form Builder version 4. When the form is loaded in V4, it will default to showing you "Test Mode" in the configuration wizard.

    If you connect it again in Live Mode, it will correctly show Live Mode for the remainder of your session, and only revert back to showing Test Mode the next time you reload the Form Builder:

    I have escalated this as a bug to our developers, and we will update you as soon as the issue is resolved. Until then, I would recommend that if you are making changes to the Stripe payment field, please at the end of making changes simply make sure that it is set to Live Mode and that it is connected.

    Thank you.

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    Answered on February 01, 2017 at 11:30 AM

    Great, thank you!