What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    submissions do not work!

    Asked by krudbeck on February 01, 2017 at 10:53 AM

    Submissions made to the file upload button are impossible to open unless they are in a .pdf form


    This needs to be stated on the website. 

    I know this for a fact because I have been dropping files into it on my own and cannot open any of them. 

    Page URL:

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    JotForm Support

    Answered by seth on February 01, 2017 at 11:17 AM


    I checked your submissions and there are some submissions that has no uploads. This can be possible since you didn't make the field as required. Please enable required option:

    I sent a test submission to your form and I did upload a png file successfully, please check your submissions:

    I hope this answer helps. Please don't hesitate to contact us for your further queries.


    All the best!