I can't access the "submissions" of my form

  • Profile Image
    michelleqlc8883
    Asked on June 07, 2012 at 02:09 AM

    Basically, I log into jotform, and when I try to see the submissions by clicking on "submissions", the page never loads..

     

    It says that it's transferring data from extjs.cachefly.net but the actual data never loads.

     

    I linked my website to the form using my jotform ID.

     

    It will be great if you can revert back to me on this issue.

     

    Thanks a million!

    Best Regards,

    Michelle

     

    Email: hello@myonewaytrip.com

  • Profile Image
    ItalyTech
    Answered on June 07, 2012 at 02:13 AM

    Hi, can you try to empty your browser cache please ?

    Let us know if this solve your problem otherwise we need to pass your report to our 2nd Level Support.

     

    Thanks.

  • Profile Image
    michelleqlc8883
    Answered on June 07, 2012 at 02:22 AM

    Hi I just emptied the cache.

     

    But the submissions still do not load.

     

    Thanks.

     

    Best Regards,

    Michelle.

     

  • Profile Image
    ItalyTech
    Answered on June 07, 2012 at 02:27 AM

    Ok Michelle. P.s. Have you tried with a different browser too ? I inform our developer in order to solve your problem, however if you can try to access submissions with a different browser.

    We contact you when we have any news.

    Thanks. Have a good day :)

    Alessandro

  • Profile Image
    michelleqlc8883
    Answered on June 07, 2012 at 03:47 AM

    Hi,

    I actaully tried on 4 different browsers, including an Ipad but the submissions page doesn't load.

    The only 1 time it loaded was 2 days ago, at a particular point in time. I'm not sure why I managed to load the submissions page only at that one time because I couldn't do it subsequently.

    Great to hear that the issue is being looked at.

     

    Thanks in advance, have a great day.

     

    Best Regards,

    Michelle.

  • Profile Image
    idarktech
    Answered on June 07, 2012 at 03:56 AM

    Hi Michelle,

    Can you check if you can access it on JotForm's secure domain, https://www.jotform.com?

    See if this helps. Thanks!