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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I can't access the "submissions" of my form

    Asked by michelleqlc8883 on June 07, 2012 at 02:09 AM

    Basically, I log into jotform, and when I try to see the submissions by clicking on "submissions", the page never loads..


    It says that it's transferring data from extjs.cachefly.net but the actual data never loads.


    I linked my website to the form using my jotform ID.


    It will be great if you can revert back to me on this issue.


    Thanks a million!

    Best Regards,



    Email: hello@myonewaytrip.com

    Page URL:

  • Profile Image

    Answered by ItalyTech on June 07, 2012 at 02:13 AM

    Hi, can you try to empty your browser cache please ?

    Let us know if this solve your problem otherwise we need to pass your report to our 2nd Level Support.



  • Profile Image

    Answered by michelleqlc8883 on June 07, 2012 at 02:22 AM

    Hi I just emptied the cache.


    But the submissions still do not load.




    Best Regards,



  • Profile Image

    Answered by ItalyTech on June 07, 2012 at 02:27 AM

    Ok Michelle. P.s. Have you tried with a different browser too ? I inform our developer in order to solve your problem, however if you can try to access submissions with a different browser.

    We contact you when we have any news.

    Thanks. Have a good day :)


  • Profile Image

    Answered by michelleqlc8883 on June 07, 2012 at 03:47 AM


    I actaully tried on 4 different browsers, including an Ipad but the submissions page doesn't load.

    The only 1 time it loaded was 2 days ago, at a particular point in time. I'm not sure why I managed to load the submissions page only at that one time because I couldn't do it subsequently.

    Great to hear that the issue is being looked at.


    Thanks in advance, have a great day.


    Best Regards,


  • Profile Image
    JotForm Support

    Answered by idarktech on June 07, 2012 at 03:56 AM

    Hi Michelle,

    Can you check if you can access it on JotForm's secure domain, https://www.jotform.com?

    See if this helps. Thanks!