What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Hide empty fields in acknowledgment

    Asked by cris74 on February 01, 2017 at 11:10 AM

    Hello !

    In the form "Registration to an Output" why the Receive Mail mail contains empty fields while in the Advanced Email Settings, Hide Empty Fields = yes ?

    Page URL:

  • Profile Image
    JotForm Designer

    Answered by ibrahim on February 01, 2017 at 11:17 AM


    Yes, you can enable or disable Hide Empty Fields option on you notification emails.

    If you need further assistance, please feel free to ask.

    Thank you.

    Kindest Regards.

  • Profile Image

    Answered by cris74 on February 01, 2017 at 11:48 AM

    It is already like that, but they appear anyway, why?

  • Profile Image

    Answered by Boris on February 01, 2017 at 12:00 PM

    If the template of your email notification / autoresponder is modified, the modifications you make can break the functionality that hides empty fields.

    For the Hide Empty Fields option to work correctly, you should keep the default template of your notification or autoresponder email.

    The easiest way to get your notification back to default is to delete the old one that was modified, and create a new one in its place:




    Your notification will work as expected after that. Please do try it out, and let us know how it goes. Thank you.