Hide empty fields in acknowledgment

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    cris74
    Asked on February 01, 2017 at 11:10 AM

    Hello !

    In the form "Registration to an Output" why the Receive Mail mail contains empty fields while in the Advanced Email Settings, Hide Empty Fields = yes ?

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    ibrahim
    Answered on February 01, 2017 at 11:17 AM

    Hi

    Yes, you can enable or disable Hide Empty Fields option on you notification emails.

    If you need further assistance, please feel free to ask.

    Thank you.

    Kindest Regards.

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    cris74
    Answered on February 01, 2017 at 11:48 AM

    It is already like that, but they appear anyway, why?

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    Boris
    Answered on February 01, 2017 at 12:00 PM

    If the template of your email notification / autoresponder is modified, the modifications you make can break the functionality that hides empty fields.

    For the Hide Empty Fields option to work correctly, you should keep the default template of your notification or autoresponder email.

    The easiest way to get your notification back to default is to delete the old one that was modified, and create a new one in its place:

    https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    https://www.jotform.com/help/26-Setting-Up-an-Autoresponder-Email

    Your notification will work as expected after that. Please do try it out, and let us know how it goes. Thank you.