What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't I create a PDF form?

    Asked by pearlfinchermfa on February 01, 2017 at 12:01 PM

    I'm trying to create a PDF of one of my forms, but after selecting the PDF options it just says "working" for a very long time, and never creates the PDF.  I've tried in both Firefox and Safari to see if that makes a difference, as well as JotForm v3 and v4 -- but no luck so far.  This is a clone of a form that I have previously been able to generate a PDF from.  I need this PDF by end of today, so any assistance today would be much appreciated!

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    JotForm Support

    Answered by candy on February 01, 2017 at 12:14 PM


    I've checked your form on your side.

    I've managed to create a PDF form after waiting 4 minutes and I have downloaded it as you can see its screenshot below:


    Please check if your browser allows opening pop-up windows as the following window should appear in order to let you start the download:

    Moreover, as I have seen your form is very long. So, please check your internet speed.

    Thanks in advance.