- ph500Asked on February 01, 2017 at 12:12 PM
I just looked on my jotform page here on the website and I have 7 who have sent a form in but it has not come through on email. how do I check which email address it is going to?
- JotForm SupportcandyAnswered on February 01, 2017 at 12:24 PM
I've checked your account and I've seen that you have 7 submissions belongs to your form.
As I have seen you have already added a notification to your form in order to receive email notifications. For detailed information please check the following guide: https://www.jotform.com/help/25-Setting-Up-Email-Notifications
As I have seen your notifications are going to your recipient email address "firstname.lastname@example.org" as you can see the screenshot of notification settings below:
Please check the related document and if you need further clarification, please let us know.
Thanks in advance.
- ph500Answered on February 01, 2017 at 12:46 PMHi
I have checked back and they haven’t come through to that email address, I have also checked the junk file. I can’t seem to find that screen you have shown below in order to check the address is correct.
- JotForm SupportBDAVIDAnswered on February 01, 2017 at 01:56 PM
I have submitted your form, and our mail logs shows that it was successfully sent to your email address:
Can you please check your inbox?