What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    In which email address have my notificaitons being sent?

    Asked by ph500 on February 01, 2017 at 12:12 PM

    I just looked on my jotform page here on the website and I have 7 who have sent a form in but it has not come through on email. how do I check which email address it is going to?


    Thanks Paul 

    Page URL:

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    JotForm Support

    Answered by candy on February 01, 2017 at 12:24 PM

    Dear Paul,

    I've checked your account and I've seen that you have 7 submissions belongs to your form.

    As I have seen you have already added a notification to your form in order to receive email notifications. For detailed information please check the following guide: https://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    As I have seen your notifications are going to your recipient email address "paul@recruit500.co.uk" as you can see the screenshot of notification settings below:


    Please check the related document and if you need further clarification, please let us know.

    Thanks in advance.

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    Answered by ph500 on February 01, 2017 at 12:46 PM
    I have checked back and they haven’t come through to that email address, I have also checked the junk file. I can’t seem to find that screen you have shown below in order to check the address is correct.
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    JotForm Support

    Answered by BDAVID on February 01, 2017 at 01:56 PM

    I have submitted your form, and our mail logs shows that it was successfully sent to your email address:

    Can you please check your inbox?