What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why does a form save and then revert back to the previous version as if it didn't save?

    Asked by MMESinc on February 01, 2017 at 12:21 PM
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    JotForm Developer

    Answered by kaan on February 01, 2017 at 12:24 PM


    Could you please elaborate when this happens and which version of JotForm you are using so we can further investigate. 

    Thank you.

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    Answered by MMESinc on February 01, 2017 at 12:26 PM

    It has happened before the change over and again this morning with 4.0.  It appears a change is made with the form, it reverts back as if it wasn't saved.  And I know it was saved as I clicked the button 3 times to ensure.

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    JotForm Support

    Answered by david on February 01, 2017 at 12:31 PM

    I tested a couple of your forms and all changes were updated immediately.  I cleared your forms cache just in case it was a caching issue.

    Make sure the form is not open in two different places.  Forms autosave so if the same form is being edited by another person or open in multiple browsers, the changes will save back and forth between the two. 

    If none of the above is the case, let us know and we will be happy to have another look.


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    Answered by MMESinc on February 01, 2017 at 12:51 PM

    Sounds like a plan.  Thank you.