Forms not submitting

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    tomqzacharia
    Asked on February 01, 2017 at 01:12 PM

    We are having a sudden issue where forms are being submitted by certain users, but they are not being received by us. Please advise asap. Thanks.

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    Helen
    Answered on February 01, 2017 at 01:35 PM

    Hi,

    Thank you for contacting us.

    I have checked your all recipient emails and they were in our Bounce List:

    I have removed these e-mails from our Bounce list. You can receive your Notification e-mails now. You may have a look at them to learn how to prevent e-mail bouncing issues and how to remove your e-mail from bounce list if it is in. 

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    If you have any questions or issue, feel free contact us.

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    tomqzacharia
    Answered on February 01, 2017 at 01:37 PM

    Thank you. Is it possible also that certain sender emails might be in a bounce list? Would you be able to check those as well if so?

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    Helen
    Answered on February 01, 2017 at 01:43 PM

    Hi,

    I have checked your all recipient e-mails, however, only 3 e-mails in our Bounce List. If you want to check on your own, here is a guide helps to you:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    If you want to check me on our side, please provide us e-mail addresses.

    Please let us know if you need any further assistance.