- tomqzachariaAsked on February 01, 2017 at 01:12 PM
We are having a sudden issue where forms are being submitted by certain users, but they are not being received by us. Please advise asap. Thanks.
- JotForm DeveloperHelenAnswered on February 01, 2017 at 01:35 PM
Thank you for contacting us.
I have checked your all recipient emails and they were in our Bounce List:
I have removed these e-mails from our Bounce list. You can receive your Notification e-mails now. You may have a look at them to learn how to prevent e-mail bouncing issues and how to remove your e-mail from bounce list if it is in.
If you have any questions or issue, feel free contact us.
- tomqzachariaAnswered on February 01, 2017 at 01:37 PM
Thank you. Is it possible also that certain sender emails might be in a bounce list? Would you be able to check those as well if so?
- JotForm DeveloperHelenAnswered on February 01, 2017 at 01:43 PM
I have checked your all recipient e-mails, however, only 3 e-mails in our Bounce List. If you want to check on your own, here is a guide helps to you:
If you want to check me on our side, please provide us e-mail addresses.
Please let us know if you need any further assistance.