What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms not submitting

    Asked by tomqzacharia on February 01, 2017 at 01:12 PM

    We are having a sudden issue where forms are being submitted by certain users, but they are not being received by us. Please advise asap. Thanks.

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    JotForm Developer

    Answered by Helen on February 01, 2017 at 01:35 PM

    Hi,

    Thank you for contacting us.

    I have checked your all recipient emails and they were in our Bounce List:

    I have removed these e-mails from our Bounce list. You can receive your Notification e-mails now. You may have a look at them to learn how to prevent e-mail bouncing issues and how to remove your e-mail from bounce list if it is in. 

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    If you have any questions or issue, feel free contact us.

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    Answered by tomqzacharia on February 01, 2017 at 01:37 PM

    Thank you. Is it possible also that certain sender emails might be in a bounce list? Would you be able to check those as well if so?

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    JotForm Developer

    Answered by Helen on February 01, 2017 at 01:43 PM

    Hi,

    I have checked your all recipient e-mails, however, only 3 e-mails in our Bounce List. If you want to check on your own, here is a guide helps to you:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    If you want to check me on our side, please provide us e-mail addresses.

    Please let us know if you need any further assistance.