What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can something be done to make mobile form completion more reliable?

    Asked by highplainspaw on February 01, 2017 at 03:41 PM

    We have had a TON of complaints and issues brought to our attention regarding people trying to complete our forms on their mobile devices. Is there something that we can do on our website to make the mobile forms more reliable and easier for people to fill out? Will 4.0 fix these issues? 

    Page URL:
    http://www.highplainspaw.org/paperwork-forms-fee-s

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    JotForm Support

    Answered by Nik_C on February 01, 2017 at 04:03 PM

    I tested your form on my phone, but I couldn't replicate any problem with it. But I added a mobile responsive widget to your form and that should improve how your form looks like and how it is responding on mobile devices:

    If you experience any problem please let us know, since I wasn't sure what was the original issue. Again, if the issue persists, please let us know we'll be glad to help.

    Also, our form builder V4 is the new version of our building tool and it will not affect how the form looks like.

    We'll wait for your response.

    Thank you!