How do I run reports with previously encrypted data?

  • oaa
    Asked on February 1, 2017 at 3:43 PM

    We have two forms that were created without encryption but later on data encryption was enabled.  Is there a way to decrypt the data altogether and run reports?

    I'm currently having to copy/paste the data that shows up as encrypted in the reports from the submissions screen.  I've included a screenshot to hopefully help explain what I'm dealing with.  Additionally, you can see from the screenshot that some columns aren't encrypted when originally they were.

    Thanks.

     

    Jotform Thread 1053871 Screenshot
  • David JotForm Support Manager
    Replied on February 1, 2017 at 3:49 PM

    That is not possible, reports are not available for encrypted data. You might like to read this article about encrypted forms: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them